• Assist in the scheduling and/or arranging VOIP or VTC appointments.
  • Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings.
  • Train customers on how to use Unified Communications equipment.
  • Function as the customer’s single point-of-contact for problem identification and resolution for voice and video issues that have been escalated by the TFIN Service Desk team.
  • Perform infrastructure system preventative maintenance of the Department’s Unified Communications and Collaboration platforms.
  • Assist the Unified Communications Engineer with associated projects.
  • Research, analyze, and recommend systems improvements and enhancements.
  • Create SOPs or training guides as necessary.
  • Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation.
  • Implement other TFIN Service Desk projects as required.



Personnel supporting this task should possess the following:

  • Experience with Cisco UCS VoIP.
  • Working knowledge of Video Conferencing systems: Cisco, Microsoft and Crestron.
  • Working knowledge of Cisco and Microsoft collaboration applications: Jabber, Teams, Skype, etc.
  • Proficiency in networking fundamentals including TCP/IP, QoS, etc.
  • Working knowledge of Cisco networking LAN/WAN, routing/switching.
  • Working knowledge of telecom services: Enterprise SIP networks
  • Excellent communication, negotiation, and interpersonal skills
  • Proactive problem solving.
  • Minimum 3 years of experience in Cisco Unified Communication System
  • Minimum BS degree in IT related field
  • Cisco Unified Communications Manager (CUCM) certification
  • Certifications in one or more areas: (Routing, Switching, Security, VOIP).
  • CCNA
  • Have and maintain a TS/SCI clearance.


  • Washington DC


  • US Citizen /TS/SCI


  • Exempt


  • Reports to VP Sales Civilian and DoD

Equal Opportunity Employer Veterans/Disabled

HUBZone preferred

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