Turnkey Expertise

  • At IMPRES, Client Services involves instruction and support. Our portfolio of services helps customer manage costs, maintain current and future technical needs, and improve end-user productivity, while enabling IT personnel to focus on new and pressing business initiatives.
  • For managed services of all kinds including support and monitoring for data center, networking, and unified communications environments, our highly skilled and certified engineers become an extension of your IT team and are available 24/7 to manage part or all of your national/global critical IT environments.
  • Let our team take the stress out of your operational cadence and improve your capabilities. IMPRES staff act as an extension of your IT team, enabling your organization to better prioritize and manage resources and workflows for the most advantageous ROI.
tecnical staffing

Staff Augmentation

Rapid growth can be challenging for an organization, as hiring too few workers can result in being short staffed, while being overstaffed means having to lay workers off. Partnering with IMPRES allows you to be conservative with your extra hiring, bringing on new full-time hires only when you’re certain that you need them, and managing excess need with certified, well-trained contract workers. Leverage us to bring flexibility to your projects and mission.

technical center

Operations & Maintenance

Between patches, OS upgrades, and hardware upgrades, planning and executing technology changes for companies of hundreds or thousands of employees is often a full-time job in its own right. IMPRES can handle this everyday maintenance to keep the lights on, letting your full-time IT staff focus on addressing future-looking, big-picture tasks.

engineering

Design & Engineering

IMPRES can help you save time and money. Our engineers can develop and implement truly custom, one-of-one solutions for the most complex of technical challenges. From Network, to Core, to the Cloud, IMPRES can construct the right product for your organization’s requirements using leading-edge technologies and techniques that fully compliant with regulatory guidelines.

helpdesk

Help Desk

IMPRES Service Desk personnel are the ‘go-to’ for delivering technical assistance and support. Let our enterprise-level experts navigate your Service Desk needs from the moment a ticket is issued to its resolution.

Expertise

  • Administration Using Your Tools or Ours
  • Architecture & Engineering Services
  • Change & Capacity Management
  • Backup Services & BUaaS
  • Moves, Adds Changes, Deletes (MACD’s)
  • Disaster Recovery
  • Compliance & Governance Controls
  • Virtualization (VMWare, KVM, Containers)
  • Network (SDN, Route/Switch, LAN, WAN, Wireless)
  • Next Generation Firewalls (NGFW)
  • Unified Communications Servers
  • System Upgrades
  • Operating Systems
  • Patch Management & Remediation
  • Systems Device & Alert Monitoring
  • Tier 1 Incident Response
  • KPIs/Metrics
  • Operating Processes & Controls
  • Reporting

Scaled Support Model

No matter your organizational size, we offer a comprehensive suite of Technical Services to meet all your communications, security, and IT infrastructure needs. With IMPRES, you gain immediate access to our certified, highly trained, and responsive U.S. based technology specialists. We deliver the expertise, availability and tools while lowering your overall IT support costs.

tech services

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